How do I claim a promotion?
To claim a promotion, log into your account and visit the dedicated promotions section. Browse the available offers and click the opt-in button for the one you wish to activate. Once opted in, complete the required action, such as a deposit or wager, to trigger the reward according to the specific offer terms.
Why was a promotion not applied to my deposit?
The most common reason a promotion isn't applied is failing to opt in before making the deposit. Most offers require you to click 'Activate' or 'Join' first. Other reasons may include using an ineligible payment method or not meeting the minimum requirements specified in the individual offer terms.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. Activating a new offer while another is active may void the previous one. Always check the 'Terms' link within your account promotions section to see if the current offer is compatible with other active rewards.
Where do I check the terms for a specific promotion?
Exact terms are found inside your account. When you view an offer in the promotions section, there is a direct link to the specific terms and conditions for that reward. This is the only authoritative source for wagering requirements, game contributions, and validity periods.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. You can opt in, track your progress, and claim rewards using the same process as on a desktop. Simply log in to your account and navigate to the promotions tab on your mobile device.
What happens if I forget to opt in?
If you complete the required action without opting in first, the promotion typically will not be applied retroactively. We strongly recommend always checking the promotions section and clicking the activation button before making any deposits or placing wagers intended for an offer.
Can I cancel an active promotion?
In many cases, you can cancel a bonus through your account settings or by contacting support. However, be aware that cancelling an active promotion usually results in the loss of any remaining bonus funds and any winnings generated from that specific bonus.
How do I find out when new promotions are released?
The best way to stay updated is to check your account promotions section regularly or keep an eye on your registered email. New offers are updated dynamically in your account, ensuring you always see the most current rewards available for your profile.